Ordering repeat prescriptions
PLEASE ENSURE YOU REQUEST YOUR REPEAT PRESCRIPTIONS IN GOOD ENOUGH TIME SO THAT YOU ARE NOT LEFT WITHOUT MEDICATION. YOU SHOULD USUALLY REQUEST YOUR REPEAT PRESCRIPTION WHEN YOU HAVE 3-4 DAYS’ SUPPLY REMAINING. THIS WILL GIVE BOTH US AND YOUR PHARMACY ADEQUATE TIME TO PREPARE YOUR MEDICATIONS.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- fill out a repeat prescriptions request form
- in person – use the printed request slip attached to your last prescription, clearly mark the items required and leave it in the box provided at reception.
WE DO NOT TAKE REPEAT PRESCRIPTION REQUESTS BY TELEPHONE.
IF YOU ARE UNABLE TO USE ONLINE FORMS OR THE NHS APP/WEBSITE TO REQUEST YOUR PRESCRIPTIONS, OR ARE UNABLE TO ATTEND THE PRACTICE IN PERSON, OR ARE UNABLE TO SEND A REPRESENTATIVE TO REQUEST IT ON YOUR BEHALF, PLEASE SPEAK WITH YOUR PHARMACY WHO SHOULD BE ABLE TO MAKE THE REQUEST ON YOUR BEHALF.
Collecting your prescription
Please allow 72 working hours (i.e weekdays, excluding Bank Holidays) for your request to be processed. If you experience any problems, please contact the surgery.
You will need to choose a pharmacy from which to collect your prescription. This is called “nominating a pharmacy”.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Your GP will not issue any medication without providing you with advice on how and when to take it.
Go to Medicines A to Z (nhs.uk)
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and a notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Please do not bring it in to the surgery, as we do not have the means to dispose of it safely. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.